Refund policy

1. Return and Refund Policy

Last updated: October 10, 2026

We want you to love what you order from Kindred Goods. If something isn’t right, we’ll make it right. Here’s exactly how returns, exchanges and refunds work.

Something wrong with your order? We’ll fix it, free.
If your item arrives damaged, defective, or isn’t what you ordered, email us within 14 days of delivery with your order number and a photo of the problem. We’ll send a free replacement or a full refund, including shipping. In most cases you won’t need to send anything back.

Changed your mind? You have 30 days.
You can return most items within 30 days of delivery if they’re unused, unworn, unwashed, and in their original packaging with tags attached.

  • Refund to your original payment method: you pay return shipping. Original shipping charges aren’t refunded.
  • Store credit instead: choose store credit and we’ll email you a prepaid return label, so returning costs you nothing. Store credit never expires.

    Holiday gifts get extra time
    Anything delivered between November 1 and December 24, 2026 can be returned until January 31, 2027. Gift recipients can return for store credit without the giver finding out. Just email us the order number.

    Items we can’t take back
    For health and safety reasons, these items can only be returned if they arrive damaged, defective or incorrect:

    • Opened supplements, coffee, matcha, teas and other food or drink products
    • Opened or used beauty and personal care items, such as hair oil, lip oil, pimple patches and press-on nails
    • Personalized or engraved items, like name tumblers
    • Gift cards and items marked Final Sale

    How to start a return

    1. Email divinewealthspendthrift@gmail.com with your order number, the item, and whether you’d like a refund, store credit or exchange.
    2. We’ll reply within 1 to 2 business days with your return address and instructions. Items sent back without contacting us first may not be accepted.
    3. Pack the item securely and ship it with tracking, so you’re protected if the package is lost.

    For low-cost items, we may refund you without asking you to send the item back. If so, we’ll tell you in our reply.

    When you’ll get your money
    We’ll inspect your return within 3 business days of receiving it and email you once it’s approved. Refunds go back to your original payment method and usually show up within 5 to 10 business days, depending on your bank. Store credit arrives by email right away. Items returned used, damaged by the customer, or missing parts may receive a partial refund or be sent back to you.

    Cancellations
    Need to cancel? Email us within 12 hours of placing your order. If it hasn’t shipped yet, we’ll cancel it and refund you in full. Once an order has shipped, you can return it under this policy instead